Refund Policy
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt.
If your item(s) do arrived damaged, please contact us immediately and send photos to info@hardwaresupplypro.com.
We will process an insurance claim on your behalf and happily work with you to resolve the issue and issue compensation or replace your machine/parts.
CANCELLATIONS & REFUNDS
Most of the items we carry can be returned in 30 days. Any items cancelled before shipment will receive a full refund.
Customer satisfaction is extremely important to us, and we want to make returns easy & simple.
Returns must meet the following criteria:
- Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
- Returned products must be in like-new condition and sent back in original packaging, including all original parts and accessories. Additional fees may apply if sent back with missing or damaged parts.
- Items may be subject to up to a 10% restocking fee.
- Used items may not be eligible for return, see "30 Day Money Back Guarantee" Section for specific machine restrictions.
- Customer is responsible for return shipping cost.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.